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Dec 22, 2024
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MGT 128 - Service Operations ManagementSemester Hours: 3
Once a Year
Tools, techniques and strategies required to improve the operations of services-oriented organizations including topics such as strategic choices regarding service systems, capacity management, waiting-line management, location strategies, resource scheduling and yield management. Concepts and cases will be discussed from the standpoint of various service industries such as service-based manufacturing, tranportation/logistics, financial services, hospitality/travel/leisure, telecommunications/information services, food services, health-care operations and others.
Prerequisite(s)/Course Notes:
MGT 110, MKT 101, FIN 101, junior class standing or above.
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